Privacy policy

Bhavani Silver Palace operates this website and provides the related information, content, features, products, and services available through bhavanisilverpalace.in (collectively, the “Services”).

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, purchase products, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with our Services, where you live, and applicable law, we may collect or process:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Payment and financial information, including payment method details, transaction details, payment confirmations, and related information processed in connection with your purchase.
  • Account information, including usernames, passwords, preferences, and account settings where applicable.
  • Transaction information, including products you view, place in your cart, purchase, or cancel, and information about previous transactions.
  • Communications with us, including customer service inquiries, emails, WhatsApp messages, and other correspondence.
  • Device information, including your device type, browser, network connection, IP address, and similar technical identifiers.
  • Usage information, including information about how you browse, use, or interact with our website and Services.

Personal Information Sources

We may collect personal information:

  • Directly from you, including when you place an order, create an account, communicate with us, or otherwise provide information to us.
  • Automatically through our website, including through cookies and similar technologies.
  • From service providers, including companies that help us operate our website, process payments, provide shipping, analytics, customer support, hosting, fraud prevention, or related services.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

  • process payments;
  • fulfill and ship orders;
  • provide customer support;
  • manage your account;
  • remember your preferences;
  • communicate with you about your order;
  • improve our website, products, and Services;
  • recommend products that may be relevant to you; and
  • maintain and improve the overall shopping experience.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional communications by email, text message, or other channels and to display advertising based on your interactions with our website.

You may opt out of marketing communications at any time using the unsubscribe method provided in the relevant communication.

Security and Fraud Prevention

We may use personal information to:

  • verify transactions;
  • protect customer accounts;
  • detect or investigate fraudulent, illegal, unsafe, or malicious activity;
  • protect our website and business; and
  • enforce our policies and legal rights.

You are responsible for keeping your account credentials secure and should not share passwords or login information with other persons.

Communicating With You

We use personal information to respond to inquiries, provide customer support, communicate about purchases, and maintain our customer relationship.

Legal and Regulatory Purposes

We may use or disclose personal information when necessary to:

  • comply with applicable laws;
  • respond to lawful requests from courts, government agencies, or law enforcement;
  • investigate legal claims or disputes;
  • enforce our Terms of Service or other policies; and
  • protect our legal rights and those of our customers or others.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

  • payment processors;
  • website hosting and technology providers;
  • shipping and fulfillment providers;
  • analytics providers;
  • customer support providers;
  • advertising and marketing providers;
  • fraud prevention and security providers; and
  • professional advisers or other service providers.

These providers may process personal information only as necessary to provide their services to us and subject to their own legal and privacy obligations.

We may also disclose information:

  • when you direct or consent to the disclosure;
  • in connection with social media integrations or similar services;
  • as part of a merger, acquisition, restructuring, sale, or other business transaction;
  • where required by applicable law; or
  • where necessary to protect our legal rights, property, customers, or other persons.

Third-Party Websites and Links

Our website may contain links to websites or online services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites that we do not own or control.

If you follow a third-party link, we recommend reviewing that third party’s privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

Children's Data

Our Services are not intended for children under the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children where doing so would be prohibited by law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • fulfilling orders;
  • maintaining customer records;
  • complying with legal obligations;
  • resolving disputes;
  • preventing fraud; and
  • enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable law.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information, including:

  • Right to Access or Know — You may have the right to request information about the personal information we hold about you.
  • Right to Delete — You may have the right to request deletion of certain personal information.
  • Right to Correct — You may have the right to request correction of inaccurate personal information.
  • Right to Portability — You may have the right to receive a copy of certain personal information in a portable format.
  • Right to Opt Out of Certain Advertising or Data Sharing — Depending on applicable law, you may have rights relating to targeted advertising or certain disclosures of personal information.
  • Marketing Preferences — You may unsubscribe from promotional emails or messages using the unsubscribe option provided in the communication.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may also appoint an authorized agent to submit a request on your behalf.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.

International Transfers

Your personal information may be stored or processed in countries other than the country in which you live.

Where applicable law requires safeguards for international data transfers, we will rely on appropriate legal mechanisms or contractual protections.

Related Store Policies

Please also review the following policies:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When changes are made, the revised version will be published on this website and the “Last updated” date may be updated accordingly.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact:

Bhavani Silver Palace
Email: bhavanisilverpalace5@gmail.com
Phone / WhatsApp: +91 8948943804
Website: bhavanisilverpalace.in