Terms of service

Welcome to Bhavani Silver Palace.

The terms “we,” “us,” and “our” refer to Bhavani Silver Palace. Bhavani Silver Palace operates this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they contain important information concerning your legal rights, responsibilities, warranty disclaimers, and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our policies, including our:

Privacy Policy
Refund Policy
Shipping Policy
Subscription Policy

If you do not agree to these Terms of Service or our applicable policies, you should not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents under your care to use the Services on devices that you own or manage.

To use certain features of the Services, including placing an order, you may be asked to provide information such as your email address, billing information, payment information, and shipping details.

You represent and warrant that all information you provide is accurate, current, complete, and that you have the right to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for activity occurring under your account.

You may not transfer, sell, assign, or license your account to another person without our authorization.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colors, appearance, scale, finish, gemstones, patterns, or other visual details may appear differently depending on your screen, device settings, lighting, photography, or other factors.

Handcrafted, handmade, gemstone, pearl, and similar products may also naturally contain minor variations.

We do not guarantee that every product will appear exactly as displayed on your screen.

Product descriptions, specifications, availability, and other information may be updated or changed at any time without prior notice.

We reserve the right to discontinue products or limit the quantities available to any person, geographic region, or jurisdiction where permitted by law.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase products from Bhavani Silver Palace.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock discrepancies, payment issues, or other operational reasons.

An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed.

Please carefully review your order, including:

product;
size;
color;
variant;
quantity;
shipping address; and
contact information

before submitting your purchase.

Once an order has been processed or dispatched, cancellation may not be possible.

Returns, Refunds and Exchanges

All purchases are subject to our Refund Policy.

Unless otherwise required by applicable law, all sales are final and we do not accept returns, exchanges, or refunds.

Customers should therefore carefully review all product information before placing an order.

SECTION 4 — PRICES AND BILLING

Prices, discounts, offers, and promotions may change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time your order is placed.

Unless expressly stated otherwise, product prices may not include applicable:

shipping charges;
duties;
customs charges;
import fees;
handling charges; or
taxes.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information.

You represent and warrant that:

the payment information you provide is accurate;
you are authorized to use the applicable payment method;
charges incurred by you will be honored by the applicable financial institution or payment provider; and
you will pay all amounts associated with your order.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery information is governed by our Shipping Policy.

Delivery dates and transit times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

shipping carriers;
customs procedures;
severe weather;
natural disasters;
transportation disruptions;
strikes;
government restrictions; or
other unforeseen events.

Customers are responsible for providing an accurate and complete delivery address.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their content, including trademarks, business names, logos, text, graphics, product photographs, product descriptions, artwork, videos, audio, designs, layouts, and other materials, are owned by or licensed to Bhavani Silver Palace and may be protected by applicable intellectual-property laws.

These Terms permit you to use the Services solely for personal and non-commercial purposes.

You may not, without our prior written permission:

reproduce;
copy;
distribute;
republish;
modify;
commercially exploit;
download;
publicly display;
transmit; or
create derivative works from

our protected content, except where permitted by applicable law.

Bhavani Silver Palace's name, logo, product names, designs, and related brand elements may not be used without our prior written authorization.

All third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to services, functionality, applications, payment providers, social-media integrations, or other tools operated by third parties.

We may not control or monitor these third-party services.

Your use of third-party tools may be subject to the applicable third party's own terms, conditions, and privacy policies.

To the extent permitted by law, we are not responsible for losses or damages arising solely from your use of third-party services that we do not control.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties.

We do not necessarily control, endorse, verify, or assume responsibility for third-party websites, content, products, services, privacy practices, or security.

If you choose to visit a third-party website, you do so at your own discretion and should review the applicable terms and privacy policies.

Questions or disputes involving third-party products or services should generally be directed to the applicable third party.

SECTION 9 — PRIVACY

Our collection, use, and processing of personal information is governed by our:

Privacy Policy

By using the Services, you acknowledge that you have had an opportunity to review our Privacy Policy.

Our website may use third-party service providers for functions including:

payment processing;
analytics;
website hosting;
security;
communications;
marketing;
fulfillment; and
shipping.

Additional information about how personal information may be processed is available in our Privacy Policy.

SECTION 10 — FEEDBACK

If you submit reviews, suggestions, ideas, photographs, comments, feedback, proposals, or other content to us (“Feedback”), you represent that you have all necessary rights to provide that Feedback.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute such Feedback for purposes including operating, improving, and promoting our Services.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other proprietary rights.

Feedback must not contain unlawful, defamatory, abusive, obscene, malicious, or harmful material.

You remain responsible for the accuracy and legality of Feedback you provide.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, or outdated information relating to matters such as:

product descriptions;
prices;
promotions;
shipping costs;
availability; or
delivery estimates.

We reserve the right to correct errors or update information at any time where reasonably necessary.

Where an obvious pricing or product-information error affects an order, we may contact you to resolve the matter or cancel the affected order where permitted by law.

SECTION 12 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

for unlawful or fraudulent purposes;
to violate applicable laws or regulations;
to infringe intellectual-property rights;
to harass, abuse, threaten, defame, or harm others;
to distribute false or misleading information;
to transmit malware, viruses, or harmful code;
to send spam or unauthorized commercial messages;
to impersonate another individual or organization;
to improperly collect personal information belonging to others;
to attempt unauthorized access to our systems;
to circumvent security measures;
to scrape or extract content through unauthorized automated means; or
to interfere with the operation or security of the Services.

We may suspend, restrict, or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 13 — AUTOMATED TOOLS AND AGENTS

Automated systems, bots, agents, crawlers, scraping tools, or similar technologies must not access or interact with our Services in a manner that:

violates applicable law;
circumvents technical restrictions;
compromises security;
interferes with normal website operation;
misrepresents the identity or nature of the automated system; or
extracts content or data without authorization.

We reserve the right to restrict or block automated access where necessary to protect our website, customers, intellectual property, or systems.

SECTION 14 — TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been violated.

Any obligations or liabilities arising before termination will continue to apply.

Provisions which by their nature should survive termination, including those relating to intellectual property, liability, indemnification, privacy, and governing law, will continue to apply.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

the Services will always be uninterrupted;
the website will always be error-free;
every product will exactly match digital photographs;
all information will always be completely current; or
every feature will always remain available.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Bhavani Silver Palace and its directors, officers, employees, affiliates, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through them.

This may include, where permitted by law:

loss of profits;
loss of revenue;
loss of savings;
loss of data;
loss of opportunity; or
similar consequential losses.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Bhavani Silver Palace and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, losses, or reasonable legal costs arising from:

your material breach of these Terms;
your violation of applicable law;
your infringement of third-party rights; or
your misuse of the Services.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

Any unenforceable portion will be severed without affecting the validity and enforceability of the remaining provisions.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms and the policies referenced herein constitute the agreement governing your use of the Services, subject to applicable law.

Relevant policies include:

Refund Policy
Privacy Policy
Shipping Policy
Subscription Policy

SECTION 20 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is permitted to be required by applicable law.

We may transfer or assign our rights or obligations in connection with a legitimate business restructuring, transfer, sale, or similar transaction, subject to applicable law.

SECTION 21 — GOVERNING LAW

These Terms will be governed and interpreted in accordance with the laws applicable to Bhavani Silver Palace and the transaction, subject to any mandatory consumer protections or jurisdictional rights that apply to you.

Nothing in this section removes any consumer rights that cannot legally be waived.