Shipping policy

At Bhavani Silver Palace, all of our jewellery is proudly designed and manufactured in India. Each piece is carefully prepared with attention to quality, detail, and presentation before it is shipped to our customers.

Once an order is placed, we review the order details and begin preparing the item for shipment. Since our products are sourced and fulfilled from India, shipping timelines may vary depending on the destination, product availability, customs processing, and courier service timelines.

Order Processing

After your order is received, we begin processing it as soon as possible. Order processing includes confirming the product, preparing the jewellery, completing quality checks, packaging the item securely, and arranging shipment.

Processing times may vary depending on the item ordered and current order volume. Customers will be notified if there are any major delays with their order.

Shipping Locations

We ship orders to the delivery address provided at checkout. Customers are responsible for making sure that the shipping address, phone number, email address, and recipient details are accurate before placing the order.

Bhavani Silver Palace is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Shipping Timelines

Estimated delivery times depend on the shipping destination and courier service. Since products are shipped from India, domestic and international delivery times may vary.

Delivery may also be affected by customs clearance, local postal services, holidays, weather conditions, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and shown at checkout before the order is completed. Any additional customs duties, import taxes, brokerage fees, or destination-country charges are the responsibility of the customer, unless stated otherwise.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, GST, or other local fees may be charged by the destination country. These charges are not controlled by Bhavani Silver Palace and are the responsibility of the customer.

Customs processing may also cause delays beyond the estimated delivery timeframe.

Order Tracking

Once your order has been shipped, tracking details may be provided by email, SMS, or through the order confirmation page, depending on the shipping method used.

Please allow some time for tracking information to update after the package has been handed over to the courier.

Lost, Delayed, or Damaged Packages

We take care to package every order securely before shipping. However, once the package is handed over to the courier, delivery timelines and handling are managed by the shipping provider.

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible with your order number and delivery details. We will review the issue and assist you with the next steps.