Shipping policy

At Bhavani Silver Palace, all of our jewellery is proudly designed and manufactured in India. Each piece is carefully prepared with attention to quality, craftsmanship, detail, and presentation before it is shipped to our customers.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Order Processing

Once your order is received, we begin preparing it for shipment as soon as reasonably possible.

Order processing may include:

  • confirming the product and selected variant;
  • conducting quality checks;
  • preparing and securely packaging the jewellery;
  • verifying shipping information; and
  • arranging shipment with the applicable courier or logistics provider.

Processing times may vary depending on the product ordered, product availability, customization requirements, and current order volume.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Shipping Locations

We ship orders to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that the following information is complete and accurate:

  • recipient name;
  • shipping address;
  • postal or ZIP code;
  • phone number;
  • email address; and
  • any other delivery information requested at checkout.

Bhavani Silver Palace is not responsible for delays, failed deliveries, additional shipping costs, or losses caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Shipping Timelines

Estimated shipping and delivery times depend on factors including:

  • destination;
  • courier or shipping service;
  • product availability;
  • customs clearance;
  • local postal or logistics operations;
  • public holidays;
  • weather conditions; and
  • other circumstances beyond our reasonable control.

Because our products are shipped from India, domestic and international delivery times may vary.

Any delivery timeframe provided is an estimate only unless we expressly state otherwise.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The customer is responsible for reviewing all applicable shipping charges before placing the order.

Additional charges that may be imposed after shipment, including customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, or destination-country charges, are the responsibility of the customer unless expressly stated otherwise.

Customs, Duties, and Import Taxes

For international shipments, the destination country may impose:

  • customs duties;
  • import taxes;
  • VAT;
  • GST;
  • brokerage charges;
  • customs clearance fees; or
  • other government or carrier-related charges.

These charges are determined by the destination country or applicable authority and are outside the control of Bhavani Silver Palace.

Customers are responsible for any such charges unless otherwise expressly stated at checkout.

Customs inspections or clearance procedures may also cause delays beyond the estimated delivery timeframe.

Order Tracking

Where tracking is available, tracking information may be provided through:

  • email;
  • SMS;
  • the order status page; or
  • another communication method associated with your order.

Tracking information may take some time to update after the parcel has been handed over to the courier.

Delivery

Once an order has been handed over to the courier or shipping provider, delivery is handled by that third-party carrier.

Customers should monitor the tracking information provided and make reasonable arrangements to receive their package.

If delivery is unsuccessful because of:

  • an incorrect address;
  • recipient unavailability;
  • refusal to accept delivery;
  • failure to respond to the courier;
  • unpaid customs or import charges; or
  • another issue caused by the customer,

additional shipping or redelivery charges may apply.

Lost, Delayed, or Damaged Packages

We take reasonable care to package all orders securely before dispatch.

If your order is significantly delayed, appears to be lost in transit, or arrives visibly damaged, please contact us as soon as possible with:

  • your order number;
  • recipient name;
  • tracking information, if available;
  • photographs of the package and item, where relevant; and
  • a description of the issue.

We will review the matter and, where appropriate, assist with the next steps, including communication with the courier or logistics provider.

Any resolution will be subject to the circumstances of the shipment, courier investigation, and applicable law.

Incorrect Shipping Information

Customers are responsible for reviewing their shipping details before submitting an order.

If you notice an error in your shipping address after placing an order, contact us immediately.

We cannot guarantee that shipping information can be changed after an order has been processed or dispatched.

Cancellations

Once an order has been processed or dispatched, it may not be possible to cancel the shipment.

Please review our Refund Policy for additional information regarding cancellations, returns, and refunds.

Related Policies

Please also review:

Refund Policy

Privacy Policy

Terms of Service

Shipping Policy

Subscription Policy

Contact Us

For questions regarding shipping, delivery timelines, tracking, or order status, please contact:

Bhavani Silver Palace

Email: bhavanisilverpalace5@gmail.com

Phone / WhatsApp: +91 8948943804

Website: bhavanisilverpalace.in